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FAQS LIST

Find answers to questions. If still not answered contact us via email at contact@voidmedia.co

Find answers to questions. If still
not answered contact us via email at contact@voidmedia.co

WHAT PROGRAMS ARE USED?

Adobe premiere is used to edit video content whilst Adobe photoshop is used for thumbnails

FREE TRIALS BEFORE PURCHASE?

At this precise moment we do not offer free trials

FORMAT FOR FINAL VIDEOS?

All videos are formatted as MP4

FORMAT FOR FINAL THUMBNAILS?

All thumbnails are formatted as JPEG, file size is based on platform

HOW TO CONTACT EDITOR/DESIGNER?

Discord is used to interact with dedicated editors to discuss different aspects

WHAT SERVICES ARE PROVIDED?

All of our services are available under the services tab and are also viewable within our different packages.

WHAT IS THE PROCESS FOR REFUNDS?

Void Media does not offer refunds, however the listed packages do offer set revisions for content.

WHAT IS THE PROCESS FOR PAYMENTS?

All payments are via bank transfer or paypal*, with payments paid upfront before services are started.

HOW DO I UPLOAD/DOWNLOAD MEDIA?

Google Drive is used to upload and download media/content

VIDEOS/THUMBNAILS RECEIVE REVISIONS?

Draft videos will have a total of 1 available revision.

IS MUSIC/ SOUND EFFECTS PROVIDED?

All of our videos that provide music/sound effects are licensed via using Epidemic Sound.

PRIVACIES
TERMS OF SERVICE

HOME ABOUT US FAQS PACKAGES SERVICES WALKTHROUGH FORM CONTACT US

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